Approved Service Providers

List of Approved Service Providers for Investigations or Complaint Resolution Officers, Case Managers and Appeal Managers

Investigations shall only be conducted when the Independent Third Party considers that there is a need for an independent assessment to determine whether an allegation (or, where there are several allegations, which allegations), should be heard by a discipline panel pursuant to the Discipline and Complaints Policy because they constitute, if found to be true, a likely breach of the Code of Conduct and Ethics, the UCCMS, Social Media Policy, the Athlete Protection Policy, or any other relevant and applicable policy, or whether the allegation(s) are frivolous, vexatious or made in bad faith.

The investigator must be an independent third-party with training or investigation experience. The investigator must not be in a conflict of interest situation and should have no connection to either Party.


After an appeal or complaint is filed through Integrity Counts reporting platform, member sport organizations are able to select the independent third-party organization that will act as the Complaint Resolution Officers, Case Managers or Appeals Managers. If the Alternative Dispute Resolution Institute of Saskatchewan (ADR SK) or ITP Sport is chosen, these service fees are covered by Sask Sport for member Provincial Sport Organizations (PSOs). If PSOs prefer to work with other firms to fulfill these positions, they will be responsible to cover the costs.

Should a complaint process need arbitration, mediation, or investigation services, PSOs are required to pay for this. A single-use cost recovery of up to $5,000 may be applied for by PSOs. To be eligible for the cost recovery, PSOs must have chosen either ADR SK or ITP Sport, the approved service partners of Sask Sport, as their Complaint Resolution Officers, Case Mangers, or Appeals Managers at the outset of the process. Other providers listed are also independent third-parties but will not be eligible for the reimbursement.

To select your provider, please click on the button below to fill out the form to start the process.

Please note: In order to ensure that the process advances in a timely manner, the Independent Third Party may proceed with the appointment of a Complaint Resolution Officer without collaborating with the Safe Sport Liaison if the matter is urgent or they are unable to obtain a recommendation from the Safe Sport Liaison within five (5) days of making the decision that the matter will be heard through the Complaint Resolution Officer process.

ADR Saskatchewan

The ADR Institute of Saskatchewan Inc. (ADR Sask.) is one of seven affiliates of The ADR Institute of Canada, Inc. (ADRIC), a non-profit organization that shares information about and promotes ideas for continuous improvement and upgrading of ADR as a profession. Learn more about ADR Sask.

Select Service Provider – ADR Sask

ITP SPORT

The ITP’s role is to administer complaints.  The ITP does not investigate or adjudicate complaints but it ensures that complaints are processed in a confidential, neutral and procedurally fair manner.  The ITP hires external mediators, investigators and adjudicators for the complaints within its jurisdiction. Learn more about ITP Sport.

*Please note that the use of the NSO’s ITP services do not qualify for reimbursement.

Select Service Provider – ITP Sport

Other Options

Sport Law
Email: hello@sportlaw.ca
Website: https://sportlaw.ca/
Phone: 647.649.4472

Sport Lex
Email: adam@sportlex.ca
Website: http://sportlex.ca/
Phone: 438.520.1644

*Please note that by choosing Sport Law, Sport Lex or other independent third-party service providers, your PSO is not eligible for reimbursement.

Are you a Sask Sport Provincial Sport Organization? Dispute resolution services may be eligible for up to a $5,000 cost recovery.